Please understand that our products cannot be returned or exchanged. Each item is produced on demand specifically for you. This allows us to provide quicker shipping, avoid import taxes, and support local economies, all while reducing our carbon footprint.

However, due to the nature of our production, we do not have facilities in every country to process returns or exchanges. We appreciate your understanding and support of our commitment to localised manufacturing and sustainable practices.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so we can send you a replacement free of charge! Photos will be required of the damaged goods before a refund or replacement can be issued.

• Can I change my order?

We start working on your order right away, which means it's pretty difficult to make any changes after you place the order. But please contact us as soon as possible (thatsofetchshop@gmail.com), so we can see what we can do!

 

• Can I cancel my order?

We start working on your order right away, which means we can't really cancel the order after it is placed. It would be a waste of product and time spent working on it, so please make sure you're 100% set on the product when purchasing it.

 

• Where do you ship from?

We have shipping facilities in several EU countries, UK, US, Canada, and Australia. Depending on where you order from, we match it with the closest shipping facility. This means speedy delivery for you!

 

• How long until my order gets shipped?

We produce every product on demand just for you, so orders normally ship within 1-5 business days after purchase.


 

• How long will my order take to arrive?

Here are the current estimated shipping times:
✦ EU 3-5 business days
✦ UK 3-5 business days
✦ US 3-5 business days
✦ Rest of the world 5-15 business days

Please note that all shipping times provided by our shop are approximate and are not guaranteed. Once we hand your package over to the postal service, the delivery time is beyond our control. While we strive to ensure your order reaches you as quickly as possible, delays can occur due to unforeseen circumstances within the postal service.

International shipping does not include any customs duties or import taxes, but 99% of our client's never haver to deal with import taxes, as the majority of the products are prepared and shipped in the EU.

 

• How much is shipping?

As we have loads of different products from different sizes and weight, the shipping costs also differ. Please add the desired products to the cart and proceed to checkout to see the exact shipping costs you'd have to pay for your specific order.  

 

• How do I find my size (apparel)?

Finding your size for our t-shirts and sweatshirts depends on the fit you prefer. We recommend measuring one of your favorite tees or sweaters and matching those measurements with our sizing charts, available in both cm and inches in the product pictures. This ensures the closest fit to your preference!

 

• Where do you ship? 

We ship worldwide (excluding P.O. Boxes).

 

• Where can I find my invoice?

We do not print out invoices. You'll receive a receipt via e-mail, and if you need an invoice with address, VAT etc (when applicable), please contact us with your order number as well as all the details you want featured on the invoice (thatsofetchshop@gmail.com). 

 

• Can I return my order?

We produce each item on demand, specifically for you, , this approach allows us to provide faster shipping, avoid import taxes, and support local economies while reducing our carbon footprint.

Because of this on demand production model, we are unable to accept returns or exchanges for change of mind. However, if your product arrives defective or damaged, we’ll gladly replace it at no additional cost. please provide details and photos of the damaged item to. thatsofetchshop@gmail.com

 For everything else, reach out to us (thatsofetchshop@gmail.com) or use the chat on the bottom right corner of the page we’ll help answer any questions you have.

We value your privacy and won't give, lease, sell or otherwise disclose your personal information. We respect your right to keep your personal information confidential and any information you have submitted to us will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions regarding our privacy policy, please contact us at thatsofetchshop@gmail.com

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from thatsofetchshop (the “Site”). 

Collecting Personal Information

Our shop platform is run by Shopify inc. When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies that are installed on your device. Your data is stored by Shopify itself.

Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our shop, and information about how you interact with it. We refer to this automatically-collected information as Device Information.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as Personal Information.

See the list below for more information about what Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: the version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify and our delivery services (including but not limited to Deutsche Post and DHL.)

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and our delivery services (including but not limited to Deutsche Post and DHL.)

Customer Support Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here: policies.google.com/privacy. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout 
• We use Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the girlgangshop website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies. You can opt-out of remarketing by visiting the links below:
  For Google: https://support.google.com/ads/answer/2662922?hl=en 
  For Facebook:  https://www.facebook.com/ads/website_custom_audiences/
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

What are your data protection rights?

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request our company for copies of your personal data. 
• The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at hey@girlgang.shop.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hey@girlgang.shop or by mail using the details provided below:

L. Sousa, Luederitzstrasse 15, 13351 Berlin, Germany

Last updated: November 2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. We at girlgangshop value your privacy and won't give, lease, sell or otherwise disclose your personal information. We respect your right to keep your personal information confidential and any information you have submitted to us will be held with the utmost care, and will not be used in ways to which you have not consented. If you have any questions regarding our privacy policy, please contact us at hey@girlgang.shop.

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from girlgang.shop (the “Site”). 

Collecting Personal Information

Our shop platform is run by Shopify inc. When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone and some of the cookies that are installed on your device. Your data is stored by Shopify itself.

Additionally, as you browse our website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to our shop, and information about how you interact with it. We refer to this automatically-collected information as Device Information.

In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as Personal Information.

See the list below for more information about what Personal Information we collect and why.

Device Information

• Examples of Personal Information collected: the version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor Shopify and our delivery services (including but not limited to Deutsche Post and DHL.)

Order information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address, and phone number.
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for a business purpose: shared with our processor Shopify and our delivery services (including but not limited to Deutsche Post and DHL.)

Customer Support Information

• Examples of Personal Information collected: name, billing address, shipping address, payment information, email address and phone number.
• Purpose of collection: to provide customer support.
• Source of collection: collected from you.

 

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here: policies.google.com/privacy. You can also opt-out of Google Analytics here: tools.google.com/dlpage/gaoptout 
• We use Google AdWords & Facebook remarketing service to advertise on third party websites to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on Facebook. Third-party vendors, including Google & Facebook, use cookies to serve ads based on someone’s past visits to the girlgangshop website. Of course, any data collected will be used in accordance with our own privacy policy, as well as Google & Facebook privacy policies. You can opt-out of remarketing by visiting the links below:
  For Google: https://support.google.com/ads/answer/2662922?hl=en 
  For Facebook:  https://www.facebook.com/ads/website_custom_audiences/
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

What are your data protection rights?

girlgangshop would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request our company for copies of your personal data. 
• The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request our company to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that our company erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that our company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at hey@girlgang.shop.

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to delete this information.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or if they are a frequent visitor.

 

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at hey@girlgang.shop or by mail using the details provided below:

L. Sousa, Luederitzstrasse 15, 13351 Berlin, Germany

Last updated: November 2022

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

We produce every product on demand just for you! This means your order is created specifically after you place it, ensuring that we don’t overproduce or generate unnecessary waste. It’s our way of supporting a more sustainable future while offering you unique, freshly crafted items.

Orders are typically shipped within 1-5 business days after purchase (our current average is just 2 days). Once handed to the postal services, delivery times are as follows:

✦ EU: 3-5 business days
✦ UK: 3-5 business days
✦ US: 3-5 business days
✦ Rest of the World: 5-15 business days

Shipping Costs: Because we offer a variety of products in different sizes and weights, shipping costs can vary. Simply add your desired items to the cart and proceed to checkout to see the exact cost for your order.

Note: As part of our made-to-order model, items may be shipped from different manufacturing locations, so they could arrive separately.

Thank you for choosing a smarter, more sustainable way to shop!